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Uptime Certified Service Centers

Expert service, enhanced diagnostics and streamlined communication to keep you on the road

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Benefits of Uptime

When you visit one of our Uptime locations, you’re tapping into years of expertise focused on streamlining the diagnostic and repair process. We’ve meticulously crafted a workflow that aims to get you back on the road faster than ever before.

Drive-in service, no appointment needed
Improved uptime
Enhanced and consistent service experience
Increased satisfaction
Improved communication about the repair
Faster decision-making

Check-in

When you arrive, your service advisor will conduct a walk-around inspection and access your vehicle’s data. This marks the beginning of continuous communication that lasts until your truck is back on the road. To streamline the check-in and inspection process, we integrate a code read and ASIST.

At our Uptime Service Centers, efficiency starts the moment your truck arrives. We prioritize getting your vehicle into the diagnostics bay as quickly as possible.

Initial Diagnostics

We begin with an initial diagnostic check to assess whether the repair can be completed in under four hours.

Advanced Diagnostics

If the diagnostics take longer than 45 minutes, your truck is promptly moved to an advanced diagnostics bay.

This two-step approach ensures that minor issues are resolved swiftly without being delayed by more complex problems. If your repair is expected to take less than four hours, your truck is assigned to an Uptime Repair bay. These bays are specifically designed for quicker diagnostics and repairs, ensuring that your truck is back on the road within 24 hours of arrival. Faster repairs move through the system efficiently, so you’re not left waiting for a simple fix.

For repairs requiring more extensive diagnostics or taking longer than four hours, we have the Advanced Bays.

Precision Repairs

These bays are equipped to handle more complex issues, allowing technicians the time and space to perform repairs with the expert skill and precision you expect.

Continuous Communication

Throughout the process, our technicians maintain open communication, providing you with regular updates on the Estimated Time of Repair.

Uptime certified locations

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